WeWebDesk is creating Help Desk Ticket System (Software)
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Help Desk Software

Help desk software enables customer support agents to receive, process, and respond to service requests.

 

 

Some cool features...

Team Inbox

WeWebDesk’s shared inbox enables your team to collaborate in issues resolution. Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team.

 

Service Level Agreements (in development)

You can define ticket priorities and requirements for resolution times so your agents know exactly which issues to address first and how quickly the customer expects a response.

 

Canned Responses

Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.

 

Bulk Actions

Need to assign multiple tickets to the same agent? With bulk actions, things like categorizing, assigning or deleting a hundred tickets just take a few clicks.

 

Email Ticketing

Every ticket that comes into your helpdesk can be prioritized, categorized, and assigned automatically. Agents can collaborate on a particular issue using private notes. They can also prevent multiple agents from replying to the same query, using agent collision detection.

 

Feedback Widget (in development)

WeWebDesk’s integrated feedback widget lets you put your support ticket form on your website. This way, your customers can raise tickets in your helpdesk easily and the smart suggestions that come with the feedback widget pop up relevant solution articles from your knowledge base solving their problem right away.

 

Knowledge Base (in development)

With WeWebDesk, you can help your customers get instant answers by creating a knowledge base that is available whenever they need it. Share your technical documentation, product tutorials, answers to frequently asked questions, and other tips in a single convenient place. By setting up a knowledge base, not only will you be able to improve customer satisfaction, but you can also reduce your ticket volume.

 

Ticket Fields, Dispatcher, Tags, ... and much more coming soon...

 

Tiers
Amateur
$1 or more per month (sold out!)
PATRON TEMPORARILY PAUSED! BACK SOON!
Goals
0 of 200 patrons
When reach 200 patrons I'll start multi-language release.
NOTE: Access will be granted only after August 1st
1 of 1

Help Desk Software

Help desk software enables customer support agents to receive, process, and respond to service requests.

 

 

Some cool features...

Team Inbox

WeWebDesk’s shared inbox enables your team to collaborate in issues resolution. Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team.

 

Service Level Agreements (in development)

You can define ticket priorities and requirements for resolution times so your agents know exactly which issues to address first and how quickly the customer expects a response.

 

Canned Responses

Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.

 

Bulk Actions

Need to assign multiple tickets to the same agent? With bulk actions, things like categorizing, assigning or deleting a hundred tickets just take a few clicks.

 

Email Ticketing

Every ticket that comes into your helpdesk can be prioritized, categorized, and assigned automatically. Agents can collaborate on a particular issue using private notes. They can also prevent multiple agents from replying to the same query, using agent collision detection.

 

Feedback Widget (in development)

WeWebDesk’s integrated feedback widget lets you put your support ticket form on your website. This way, your customers can raise tickets in your helpdesk easily and the smart suggestions that come with the feedback widget pop up relevant solution articles from your knowledge base solving their problem right away.

 

Knowledge Base (in development)

With WeWebDesk, you can help your customers get instant answers by creating a knowledge base that is available whenever they need it. Share your technical documentation, product tutorials, answers to frequently asked questions, and other tips in a single convenient place. By setting up a knowledge base, not only will you be able to improve customer satisfaction, but you can also reduce your ticket volume.

 

Ticket Fields, Dispatcher, Tags, ... and much more coming soon...

 

Recent posts by WeWebDesk

Tiers
Amateur
$1 or more per month (sold out!)
PATRON TEMPORARILY PAUSED! BACK SOON!