Yes, even though it's lain dormant for a couple months my photo printer still works awesomely. These prints are 8x11 on matte photo paper and look awesome, though I'm hoping next month we can shoot for higher quality. I'll be mailing these out soon! If your payment did NOT process--I'm not entirely sure what needs to happen to fix it? But if your payment didn't go through, there isn't a way to reverse/fix it, and you were onboard for a January print, make sure your payment can process for THIS month, add on the support level for January, and shoot me a note.