If they see no hardware issues, they’ll check to see if some of the software is causing the trouble. This may lead to them removing some unused programs or, in the extreme case, wiping the drive and us doing a full reinstall.
If this is the case I should have Kelpie back in a couple of days. Until then I’m without Photoshop / Clip Studio and unable to work. Luckily I can use the tablet to still correspond with folks, though typing on it is a little tricky.
Hopefully I’ll have more information about what’s going on in another day or so. With luck we’ll be able to get Kelpie back up and working here soon. Until then, please excuse the downtime and the extra commission delay. I apologize.