"We did fail to empathize with conservatives. But I mean that in a very different way than the thinkpiece du jour does.
Empathy means understanding what someone thinks and feels from their perspective. It doesn’t mean feeling bad for them–it’s not the same thing as sympathy. It doesn’t mean patiently debating life-or-death issues with them. It doesn’t mean coddling them or doing what they want you to. It doesn’t even mean accepting their distortions of sociopolitical reality as fact.
It just means understanding what they think and feel, from their perspective.
Overwhelmingly, white Americans–at least the ones who voted for Trump–think that people of color are the cause of their economic problems, and they feel afraid of them. They think that LGBTQ people are sinful and a threat to the proper order of things, and they feel disgusted by them. They think that women are asking for more than they deserve and that women are inherently deceitful and untrustworthy, and they feel threatened by them.
I know this because I listen to right-wingers and read what they write."